:root{--bg-primary: #f8fafc;--bg-secondary: #ffffff;--bg-card: #ffffff;--bg-card-hover: #f1f5f9;--bg-glass: rgba(255, 255, 255, .9);--border-color: #e2e8f0;--border-active: rgba(99, 102, 241, .5);--text-primary: #0f172a;--text-secondary: #475569;--text-muted: #64748b;--accent: #6366f1;--accent-light: #818cf8;--accent-glow: rgba(99, 102, 241, .1);--success: #16a34a;--success-bg: rgba(22, 163, 74, .1);--warning: #d97706;--warning-bg: rgba(217, 119, 6, .1);--danger: #dc2626;--danger-bg: rgba(220, 38, 38, .1);--info: #2563eb;--info-bg: rgba(37, 99, 235, .1);--radius: 12px;--radius-sm: 8px;--radius-lg: 16px;--shadow: 0 4px 12px rgba(0, 0, 0, .05);--transition: all .2s ease;--sidebar-width: 260px;--topbar-height: 64px}:root.dark{--bg-primary: #0a0a1a;--bg-secondary: #111127;--bg-card: rgba(255, 255, 255, .04);--bg-card-hover: rgba(255, 255, 255, .07);--bg-glass: rgba(255, 255, 255, .06);--border-color: rgba(255, 255, 255, .08);--border-active: rgba(99, 102, 241, .5);--text-primary: #f1f5f9;--text-secondary: #94a3b8;--text-muted: #64748b;--accent: #6366f1;--accent-light: #818cf8;--accent-glow: rgba(99, 102, 241, .3);--success: #22c55e;--success-bg: rgba(34, 197, 94, .15);--warning: #f59e0b;--warning-bg: rgba(245, 158, 11, .15);--danger: #ef4444;--danger-bg: rgba(239, 68, 68, .15);--info: #3b82f6;--info-bg: rgba(59, 130, 246, .15);--shadow: 0 4px 24px rgba(0, 0, 0, .3)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;background:var(--bg-primary);color:var(--text-primary);min-height:100vh;-webkit-font-smoothing:antialiased}a{color:var(--accent-light);text-decoration:none}a:hover{text-decoration:underline}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#fff3}.layout{display:flex;min-height:100vh}.layout-main{flex:1;margin-left:var(--sidebar-width);padding:24px 32px;padding-top:calc(var(--topbar-height) + 24px);min-height:100vh}.sidebar{position:fixed;left:0;top:0;bottom:0;width:var(--sidebar-width);background:var(--bg-secondary);border-right:1px solid var(--border-color);display:flex;flex-direction:column;z-index:100;transition:var(--transition)}.sidebar-logo{padding:24px 20px;border-bottom:1px solid var(--border-color);display:flex;align-items:center;gap:12px}.sidebar-logo h1{font-size:18px;font-weight:700;background:linear-gradient(135deg,var(--accent),var(--accent-light));-webkit-background-clip:text;-webkit-text-fill-color:transparent}.sidebar-logo .logo-icon{width:36px;height:36px;border-radius:var(--radius-sm);background:linear-gradient(135deg,var(--accent),#a78bfa);display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:800;color:#fff}.sidebar-nav{flex:1;padding:16px 12px;display:flex;flex-direction:column;gap:4px}.sidebar-nav a{display:flex;align-items:center;gap:12px;padding:12px 16px;border-radius:var(--radius-sm);color:var(--text-secondary);font-size:14px;font-weight:500;transition:var(--transition);text-decoration:none}.sidebar-nav a:hover{background:var(--bg-card-hover);color:var(--text-primary)}.sidebar-nav a.active{background:var(--accent-glow);color:var(--accent-light);border:1px solid var(--border-active)}.sidebar-nav a .nav-icon{font-size:18px;width:24px;text-align:center}.sidebar-footer{padding:16px 20px;border-top:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between}.sidebar-footer .user-info{font-size:13px;color:var(--text-secondary)}.sidebar-footer .user-info strong{color:var(--text-primary);display:block}.topbar{position:fixed;top:0;right:0;left:var(--sidebar-width);height:var(--topbar-height);background:#0a0a1acc;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between;padding:0 32px;z-index:90}.topbar h2{font-size:20px;font-weight:600}.topbar-actions{display:flex;align-items:center;gap:12px}.card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius);padding:24px;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);transition:var(--transition)}.card:hover{border-color:#ffffff1f}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.card-title{font-size:14px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:20px;margin-bottom:28px}.stat-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius);padding:24px;display:flex;align-items:flex-start;gap:16px;transition:var(--transition)}.stat-card:hover{transform:translateY(-2px);border-color:#ffffff26;box-shadow:var(--shadow)}.stat-icon{width:48px;height:48px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;font-size:22px;flex-shrink:0}.stat-icon.blue{background:var(--info-bg);color:var(--info)}.stat-icon.green{background:var(--success-bg);color:var(--success)}.stat-icon.yellow{background:var(--warning-bg);color:var(--warning)}.stat-icon.red{background:var(--danger-bg);color:var(--danger)}.stat-icon.purple{background:#8b5cf626;color:#a78bfa}.stat-value{font-size:28px;font-weight:700;line-height:1;margin-bottom:4px}.stat-label{font-size:13px;color:var(--text-secondary)}.btn{display:inline-flex;align-items:center;gap:8px;padding:10px 20px;border-radius:var(--radius-sm);font-size:14px;font-weight:500;cursor:pointer;border:1px solid transparent;transition:var(--transition);font-family:inherit}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-light);box-shadow:0 0 20px var(--accent-glow)}.btn-secondary{background:var(--bg-card);color:var(--text-primary);border-color:var(--border-color)}.btn-secondary:hover{background:var(--bg-card-hover)}.btn-danger{background:var(--danger);color:#fff}.btn-danger:hover{opacity:.9}.btn-sm{padding:6px 14px;font-size:13px}.btn:disabled{opacity:.5;cursor:not-allowed}.toggle{position:relative;display:inline-block;width:52px;height:28px}.toggle input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;cursor:pointer;top:0;right:0;bottom:0;left:0;background:#ffffff1a;border-radius:28px;transition:var(--transition)}.toggle-slider:before{content:"";position:absolute;height:22px;width:22px;left:3px;bottom:3px;background:#fff;border-radius:50%;transition:var(--transition)}.toggle input:checked+.toggle-slider{background:var(--success)}.toggle input:checked+.toggle-slider:before{transform:translate(24px)}.toggle-lg{width:64px;height:34px}.toggle-lg .toggle-slider:before{height:28px;width:28px}.toggle-lg input:checked+.toggle-slider:before{transform:translate(30px)}.input,.select,.textarea{width:100%;padding:10px 16px;background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-sm);color:var(--text-primary);font-size:14px;font-family:inherit;transition:var(--transition);outline:none}.input:focus,.select:focus,.textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow)}.input::placeholder{color:var(--text-muted)}.textarea{min-height:150px;resize:vertical}.form-group{margin-bottom:20px}.form-label{display:block;font-size:13px;font-weight:500;color:var(--text-secondary);margin-bottom:6px}.select{-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer}.table-wrapper{overflow-x:auto;border-radius:var(--radius);border:1px solid var(--border-color)}table{width:100%;border-collapse:collapse}thead{background:#ffffff08}th{padding:12px 16px;text-align:left;font-size:12px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;border-bottom:1px solid var(--border-color)}td{padding:14px 16px;font-size:14px;border-bottom:1px solid var(--border-color)}tbody tr{transition:var(--transition);cursor:pointer}tbody tr:hover{background:var(--bg-card-hover)}tbody tr:last-child td{border-bottom:none}.badge{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;border-radius:20px;font-size:12px;font-weight:600}.badge-open{background:var(--success-bg);color:var(--success)}.badge-answered{background:var(--info-bg);color:var(--info)}.badge-closed{background:#ffffff14;color:var(--text-muted)}.badge-reply{background:var(--warning-bg);color:var(--warning)}.badge-high{background:var(--danger-bg);color:var(--danger)}.badge-medium{background:var(--warning-bg);color:var(--warning)}.badge-low{background:var(--success-bg);color:var(--success)}.badge-emergency{background:var(--danger-bg);color:var(--danger);animation:pulse-badge 2s infinite}@keyframes pulse-badge{0%,to{box-shadow:0 0 #ef44444d}50%{box-shadow:0 0 0 6px #ef444400}}.bot-toggle-card{background:linear-gradient(135deg,#6366f11a,#8b5cf61a);border:1px solid var(--border-active);border-radius:var(--radius-lg);padding:28px;display:flex;align-items:center;justify-content:space-between;margin-bottom:28px}.bot-toggle-card.off{background:linear-gradient(135deg,#ef444414,#ef44440a);border-color:#ef44444d}.bot-toggle-info h3{font-size:18px;font-weight:700;margin-bottom:4px}.bot-toggle-info p{font-size:14px;color:var(--text-secondary)}.mode-card{background:linear-gradient(135deg,#6366f114,#3b82f60f);border:1px solid rgba(99,102,241,.25);border-radius:var(--radius-lg);padding:28px;margin-bottom:28px;transition:var(--transition)}.mode-card.training{background:linear-gradient(135deg,#f59e0b1a,#ea580c0f);border-color:#f59e0b59}.mode-card-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:20px;gap:16px}.mode-card-info h3{font-size:18px;font-weight:700;margin-bottom:4px}.mode-card-info p{font-size:14px;color:var(--text-secondary);line-height:1.5;max-width:540px}.mode-badge{display:inline-flex;align-items:center;gap:6px;padding:6px 14px;border-radius:20px;font-size:12px;font-weight:700;letter-spacing:.5px;white-space:nowrap;flex-shrink:0}.mode-badge.automatic{background:var(--success-bg);color:var(--success)}.mode-badge.training{background:var(--warning-bg);color:var(--warning);animation:pulse-training 2.5s ease-in-out infinite}@keyframes pulse-training{0%,to{box-shadow:0 0 #f59e0b4d}50%{box-shadow:0 0 0 6px #f59e0b00}}.mode-selector{display:flex;gap:0;background:#ffffff0a;border-radius:var(--radius-sm);padding:4px;border:1px solid var(--border-color)}.mode-btn{flex:1;padding:12px 24px;border:none;border-radius:6px;font-size:14px;font-weight:600;font-family:inherit;cursor:pointer;transition:var(--transition);background:transparent;color:var(--text-muted)}.mode-btn:hover:not(:disabled):not(.active){background:#ffffff0f;color:var(--text-secondary)}.mode-btn.active{background:linear-gradient(135deg,var(--accent),#818cf8);color:#fff;box-shadow:0 2px 12px #6366f14d}.mode-btn.training.active{background:linear-gradient(135deg,#f59e0b,#ea580c);box-shadow:0 2px 12px #f59e0b4d}.mode-btn:disabled{opacity:.5;cursor:not-allowed}.pagination{display:flex;align-items:center;justify-content:center;gap:8px;margin-top:24px}.pagination button{padding:8px 14px;border-radius:var(--radius-sm);background:var(--bg-card);border:1px solid var(--border-color);color:var(--text-primary);font-size:13px;cursor:pointer;transition:var(--transition);font-family:inherit}.pagination button:hover:not(:disabled){background:var(--bg-card-hover)}.pagination button.active{background:var(--accent);border-color:var(--accent)}.pagination button:disabled{opacity:.4;cursor:not-allowed}.chat-thread{display:flex;flex-direction:column;gap:16px;padding:20px 0}.chat-msg{max-width:75%;padding:16px 20px;border-radius:var(--radius);position:relative}.chat-msg.customer{align-self:flex-start;background:var(--bg-card);border:1px solid var(--border-color)}.chat-msg.admin{align-self:flex-end;background:#6366f11f;border:1px solid rgba(99,102,241,.25)}.chat-msg .msg-meta{font-size:12px;color:var(--text-muted);margin-bottom:8px;display:flex;align-items:center;gap:8px}.chat-msg .msg-body{font-size:14px;line-height:1.6;white-space:pre-wrap;word-break:break-word}.filters-bar{display:flex;align-items:center;gap:12px;margin-bottom:20px;flex-wrap:wrap}.filters-bar .input{max-width:300px}.filters-bar .select{max-width:200px}.agent-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius);padding:20px;display:flex;align-items:center;justify-content:space-between;transition:var(--transition)}.agent-card:hover{border-color:#ffffff26}.agent-card.emergency{border-color:#ef444466;background:#ef44440d}.agent-info{display:flex;align-items:center;gap:16px}.agent-avatar{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,var(--accent),#a78bfa);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:16px;color:#fff}.agent-controls{display:flex;align-items:center;gap:16px}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-primary);background-image:radial-gradient(at 50% 0%,rgba(99,102,241,.12) 0%,transparent 60%)}.login-card{width:100%;max-width:420px;padding:40px;background:var(--bg-glass);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid var(--border-color);border-radius:var(--radius-lg);box-shadow:var(--shadow)}.login-card h1{font-size:28px;font-weight:700;text-align:center;margin-bottom:8px;background:linear-gradient(135deg,var(--accent),var(--accent-light));-webkit-background-clip:text;-webkit-text-fill-color:transparent}.login-card p{text-align:center;color:var(--text-secondary);margin-bottom:32px;font-size:14px}.login-error{background:var(--danger-bg);color:var(--danger);padding:10px 16px;border-radius:var(--radius-sm);margin-bottom:16px;font-size:14px;text-align:center}.kb-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px}.kb-card{cursor:pointer}.kb-card .kb-category{font-size:12px;color:var(--accent-light);font-weight:500;margin-bottom:8px}.kb-card h3{font-size:16px;font-weight:600;margin-bottom:8px}.kb-card .kb-excerpt{font-size:13px;color:var(--text-secondary);line-height:1.5;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000}.modal{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:32px;width:100%;max-width:640px;max-height:90vh;overflow-y:auto}.modal h2{font-size:20px;font-weight:700;margin-bottom:20px}.modal-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:24px}.empty-state{text-align:center;padding:60px 20px;color:var(--text-muted)}.empty-state .empty-icon{font-size:48px;margin-bottom:16px}.empty-state p{font-size:16px}.loading{display:flex;align-items:center;justify-content:center;padding:60px}.spinner{width:36px;height:36px;border:3px solid var(--border-color);border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.connections-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(440px,1fr));gap:20px}.connection-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius);padding:24px;transition:var(--transition)}.connection-card:hover{border-color:#ffffff26;box-shadow:var(--shadow)}.connection-card.inactive{opacity:.55}.connection-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:16px;gap:12px}.connection-name{display:flex;align-items:center;gap:10px}.connection-icon{font-size:22px}.connection-name h3{font-size:18px;font-weight:700;letter-spacing:.5px}.connection-badges{display:flex;gap:6px;flex-wrap:wrap}.badge-training{background:var(--warning-bg);color:var(--warning)}.badge-auto{background:var(--success-bg);color:var(--success)}.connection-details{display:flex;flex-direction:column;gap:8px;margin-bottom:20px;padding:16px;background:#ffffff05;border-radius:var(--radius-sm);border:1px solid rgba(255,255,255,.04)}.connection-field{display:flex;align-items:baseline;gap:8px}.field-label{font-size:12px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.3px;min-width:80px;flex-shrink:0}.field-value{font-size:13px;color:var(--text-secondary);word-break:break-all}.field-value.mono{font-family:SF Mono,Fira Code,monospace;font-size:12px;color:var(--text-muted)}.connection-actions{display:flex;align-items:center;justify-content:space-between;padding-top:16px;border-top:1px solid var(--border-color)}.connection-toggles{display:flex;gap:20px}.toggle-inline{display:flex;align-items:center;gap:8px;cursor:pointer}.toggle-label-sm{font-size:12px;font-weight:500;color:var(--text-muted)}.sidebar-back-btn{display:flex;align-items:center;gap:10px;padding:10px 16px;border-radius:var(--radius-sm);background:transparent;border:1px solid var(--border-color);color:var(--text-secondary);font-size:14px;font-weight:500;cursor:pointer;transition:var(--transition);font-family:inherit;width:100%}.sidebar-back-btn:hover{background:var(--bg-card-hover);color:var(--text-primary)}.sidebar-divider{height:1px;background:var(--border-color);margin:8px 0}.sidebar-integration-header{display:flex;align-items:center;gap:8px;padding:8px 16px;font-size:13px;font-weight:600;color:var(--text-secondary)}.integration-icon-sm{font-size:16px}.integration-name-sm{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:160px}.integration-selector-page{max-width:1100px}.selector-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:40px;flex-wrap:wrap;gap:16px}.selector-title{font-size:32px;font-weight:800;margin-bottom:8px;background:linear-gradient(135deg,var(--accent),var(--accent-light),#a78bfa);-webkit-background-clip:text;-webkit-text-fill-color:transparent}.selector-subtitle{font-size:16px;color:var(--text-secondary);max-width:500px;line-height:1.5}.integration-cards-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:24px}.integration-selector-card{position:relative;border-radius:var(--radius-lg);cursor:pointer;transition:transform .25s ease,box-shadow .25s ease;background:var(--border-gradient, conic-gradient(from 180deg, #6366f1, #a78bfa, #3b82f6, #6366f1));padding:2px}.integration-selector-card:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;border-radius:var(--radius-lg);background:var(--border-gradient, conic-gradient(from 180deg, #6366f1, #a78bfa, #3b82f6, #6366f1));opacity:0;transition:opacity .3s ease;z-index:0}.integration-selector-card:hover{transform:translateY(-4px);box-shadow:0 12px 40px #6366f133}.integration-selector-card:hover:before{opacity:1;animation:rotate-gradient 3s linear infinite}@keyframes rotate-gradient{0%{filter:hue-rotate(0deg)}to{filter:hue-rotate(360deg)}}.integration-selector-card.inactive{opacity:.5;cursor:not-allowed}.integration-card-inner{position:relative;z-index:1;background:var(--bg-secondary);border-radius:calc(var(--radius-lg) - 2px);padding:28px;display:flex;flex-direction:column;align-items:center;text-align:center;min-height:200px;justify-content:center}.integration-card-icon{width:64px;height:64px;border-radius:var(--radius);display:flex;align-items:center;justify-content:center;font-size:28px;margin-bottom:16px;box-shadow:0 4px 20px #00000026}.integration-card-name{font-size:18px;font-weight:700;margin-bottom:4px;letter-spacing:.3px}.integration-card-type{font-size:13px;color:var(--text-muted);margin-bottom:12px;text-transform:uppercase;letter-spacing:.5px;font-weight:500}.integration-card-badges{display:flex;gap:6px;flex-wrap:wrap;justify-content:center}.chat-inbox-list{display:flex;flex-direction:column;gap:2px;background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius);overflow:hidden}.chat-inbox-item{display:flex;align-items:center;gap:14px;padding:16px 20px;cursor:pointer;transition:var(--transition);border-bottom:1px solid rgba(255,255,255,.04)}.chat-inbox-item:last-child{border-bottom:none}.chat-inbox-item:hover{background:var(--bg-card-hover)}.chat-inbox-avatar{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,var(--accent),#a78bfa);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:16px;color:#fff;flex-shrink:0}.chat-inbox-content{flex:1;min-width:0}.chat-inbox-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px}.chat-inbox-name{font-weight:600;font-size:14px}.chat-inbox-time{font-size:12px;color:var(--text-muted);flex-shrink:0}.chat-inbox-preview{font-size:13px;color:var(--text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:400px}.chat-inbox-meta{display:flex;flex-direction:column;align-items:flex-end;gap:6px;flex-shrink:0}.chat-inbox-count{font-size:11px;color:var(--text-muted);background:#ffffff0f;padding:2px 8px;border-radius:10px}.badge-sm{font-size:11px;padding:2px 8px}.chat-detail-page{display:flex;flex-direction:column;height:calc(100vh - var(--topbar-height) - 48px);margin:-24px -32px;padding:0}.chat-detail-header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;background:var(--bg-secondary);border-bottom:1px solid var(--border-color);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);flex-shrink:0}.chat-detail-header-left{display:flex;align-items:center;gap:16px}.chat-detail-contact{display:flex;align-items:center;gap:12px}.chat-detail-avatar{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,var(--accent),#a78bfa);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:16px;color:#fff}.chat-detail-name{font-weight:600;font-size:16px}.chat-detail-id{font-size:12px;color:var(--text-muted)}.chat-detail-header-right{display:flex;align-items:center;gap:12px}.chat-detail-bot-toggle{display:flex;align-items:center}.chat-detail-messages{flex:1;overflow-y:auto;padding:24px 32px;display:flex;flex-direction:column;gap:8px;background:var(--bg-primary);background-image:radial-gradient(at 50% 0%,rgba(99,102,241,.04) 0%,transparent 70%)}.chat-date-separator{display:flex;align-items:center;justify-content:center;padding:16px 0 8px}.chat-date-separator span{font-size:12px;color:var(--text-muted);font-weight:500;padding:4px 16px;background:#ffffff0f;border-radius:12px;letter-spacing:.3px}.chat-bubble{max-width:70%;padding:12px 16px;border-radius:16px;position:relative;animation:bubble-in .2s ease}@keyframes bubble-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.chat-bubble.inbound{align-self:flex-start;background:var(--bg-card);border:1px solid var(--border-color);border-bottom-left-radius:4px}.chat-bubble.outbound{align-self:flex-end;background:linear-gradient(135deg,#6366f126,#8b5cf61f);border:1px solid rgba(99,102,241,.25);border-bottom-right-radius:4px}.chat-bubble-content{font-size:14px;line-height:1.6;white-space:pre-wrap;word-break:break-word}.chat-bubble-time{font-size:11px;color:var(--text-muted);margin-top:6px;text-align:right;display:flex;align-items:center;justify-content:flex-end;gap:6px}.chat-bubble-bot-label{font-size:10px;font-weight:600;color:var(--accent-light);text-transform:uppercase;letter-spacing:.3px}.chat-detail-footer{padding:12px 24px;background:var(--bg-secondary);border-top:1px solid var(--border-color);flex-shrink:0}.chat-detail-footer-text{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--text-muted);justify-content:center}.ticket-id-link{background:none;border:none;padding:4px 8px;border-radius:6px;font-size:14px;font-weight:700;color:var(--accent-light);cursor:pointer;font-family:SF Mono,Fira Code,monospace;letter-spacing:.3px;transition:var(--transition)}.ticket-id-link:hover{background:var(--accent-glow);text-decoration:underline}.chat-msg.note{align-self:center;max-width:85%;background:#f59e0b14;border:1px dashed rgba(245,158,11,.4);border-radius:var(--radius)}.chat-msg.note .msg-meta{color:#d97706}.note-body{font-size:13px!important;color:var(--text-secondary)!important;font-style:italic}.badge-hold{background:#8b5cf626;color:#a78bfa}.w-100{width:100%}.role-badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:12px;font-size:11px;font-weight:600;letter-spacing:.3px}.role-admin{background:#8b5cf626;color:#a78bfa}.role-user{background:#3b82f626;color:#60a5fa}.users-table{width:100%;border-collapse:collapse}.users-table thead{background:#ffffff08}.users-table th{padding:14px 20px;text-align:left;font-size:12px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;border-bottom:1px solid var(--border-color)}.users-table td{padding:16px 20px;font-size:14px;border-bottom:1px solid rgba(255,255,255,.04);vertical-align:middle}.users-table tbody tr{transition:var(--transition)}.users-table tbody tr:hover{background:var(--bg-card-hover)}.users-table tbody tr:last-child td{border-bottom:none}.user-avatar{width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,var(--accent),#a78bfa);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;color:#fff;flex-shrink:0}.role-selector{display:grid;grid-template-columns:1fr 1fr;gap:12px}.role-option{display:flex;align-items:center;gap:12px;padding:16px;border-radius:var(--radius-sm);border:2px solid var(--border-color);background:var(--bg-card);cursor:pointer;transition:var(--transition);text-align:left;font-family:inherit;color:var(--text-primary)}.role-option:hover:not(:disabled){border-color:#fff3;background:var(--bg-card-hover)}.role-option.selected{border-color:var(--accent);background:var(--accent-glow);box-shadow:0 0 20px #6366f126}.role-option:disabled{opacity:.4;cursor:not-allowed}.role-option-icon{font-size:24px;flex-shrink:0}.role-option-title{font-size:14px;font-weight:600;margin-bottom:2px}.role-option-desc{font-size:12px;color:var(--text-muted)}@media(max-width:768px){.sidebar{transform:translate(-100%)}.layout-main{margin-left:0;padding:16px;padding-top:calc(var(--topbar-height) + 16px)}.topbar{left:0}.stats-grid{grid-template-columns:1fr 1fr}.chat-msg{max-width:90%}.chat-bubble{max-width:85%}.filters-bar{flex-direction:column}.filters-bar .input,.filters-bar .select{max-width:100%}.integration-cards-grid{grid-template-columns:repeat(auto-fill,minmax(240px,1fr))}.selector-title{font-size:24px}.chat-inbox-preview{max-width:200px}.chat-detail-messages{padding:16px}.role-selector{grid-template-columns:1fr}.users-table th,.users-table td{padding:10px 12px}}